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The National Database & Registration Authority (NADRA) — Pakistan’s key civil registration authority — is recruiting Call Center Agents to support its citizen services and contact center operations. This role involves handling incoming calls, assisting with citizen queries, and ensuring smooth communication between the public and NADRA’s digital services infrastructure. It’s a great opportunity for professionals interested in customer support that aligns with service‑oriented roles similar to banking support functions (such as handling inquiries, documentation, and service resolutions). (turn0search6)
The National Database & Registration Authority (NADRA) is a government body responsible for issuing national identity cards and maintaining the country’s civilian database. It operates one of the world’s largest biometric databases and supports identity verification services used by the public, private sector, and other government departments. NADRA’s work includes identity management, verification services, helpline support, and digital data platforms for millions of citizens’ records. (turn0search0)
A key part of NADRA’s operations is its National Call Center (Helpline 7000), which serves as a central point for handling support calls, complaints, and information requests from citizens. Call center agents help resolve customer issues and improve service satisfaction across NADRA’s diverse service offerings. (turn0search26)
The Call Center Agent role at NADRA (often through NADRA Technologies Limited – NTL) focuses on supporting the organization’s contact center operations. This position is focused on customer communication, issue resolution, and documentation, usually on a contract basis and involves working in shifts at call center facilities. (turn0search0)
The main duties of a Call Center Agent at NADRA include:
Answering inbound calls from citizens seeking assistance with NADRA services.
Providing accurate and professional responses to inquiries about CNIC tracking, application status, complaints, and other services.
Maintaining call logs, records, and documentation of interactions.
Resolving common problems, offering guidance, and escalating complex issues when needed.
Assisting in improving customer service quality and protocols.
Contributing to daily operations and helping maintain service metrics for the call center. (turn0search0)
The position is ideal for individuals with strong communication and interpersonal skills who enjoy helping people solve problems in a customer service environment.
Typical eligibility for the Call Center Agent role includes:
Education: At least graduation from a recognized university; intermediate may be acceptable in some cases with experience. (turn0search0)
Experience: Minimum 2–3 years of experience in a call center or customer support environment; handling high call volumes and customer queries is preferred. (turn0search1)
Skills:
Excellent communication and active listening skills.
Strong problem‑solving and complaint‑handling abilities.
Ability to work professionally under pressure and handle multiple queries.
Familiarity with documentation tools (MS Office) and call center software like VICIDIAL is an advantage. (turn0search13)
Understanding of public service processes and experience in tech‑enabled customer environments adds significant value. The role does not usually require advanced technical knowledge but does require strong customer service orientation and record‑keeping discipline. (turn0search1)
A recent NADRA Call Center Agent job listing shows a deadline of 07 February 2026 for applications. (turn0search6)
Applicants are encouraged to check JobPak and the NADRA careers portal (careers.nadra.gov.pk) regularly for official job details and the latest application deadlines, as postings may change with each recruitment cycle. (turn0search19)
Job Type: Contract / Full‑Time
Location: Typically Islamabad / Rawalpindi area, where most NADRA call center operations are based. Some postings might include other major cities depending on specific call center setups. (turn0search1)
Working hours often include rotating shifts because call centers generally operate to cover extended service hours. This is common for technical and citizen support roles in large government‑linked organizations.
Some recent job information suggests an estimated salary range of approximately PKR 30,000 – PKR 45,000 per month for NADRA call center agent roles, with potential allowances or bonuses depending on shift schedules and performance. (turn0search1)
Benefits often include:
Contract security (initial term with extension possibility)
Exposure to professional government service environment
Structured processes and clear documentation standards
Opportunities to grow within customer service and support functions
These roles often prioritize experience and service quality rather than high sales targets, making them suitable for applicants looking for stable customer‑centric jobs. (turn0search6)
| Field | Details |
|---|---|
| Company Name | NationalDatabase&RegistrationAuthority |
| Company Website | jobpak.pk |
| Experience | Experienced (2–3 yrs) |
| Listing Expiry Date | Feb07,2026 |
| Salary | PKR 30,000–45,000 |
| Company Description | GovernmentAuthority |
| Job Category | VocationalJobs |
| Location | PunjabJobs |
| Job Type | FullTime / Contract |
Working as a Call Center Agent at NADRA provides valuable experience in customer support, documentation, and service workflows. Many skills developed in this role are transferable to other sectors like banking, insurance, and telecom, where customer engagement and data documentation are core duties. These include:
Communication & Listening: Handling diverse customer profiles professionally.
Technical Familiarity: Using CRM and call center tools.
Documentation Practices: Accurate record‑keeping essential for compliance.
Problem Solving: Identifying issues quickly and providing effective guidance.
Careers in customer support can lead to roles in team leadership, quality assurance, or customer experience design in larger organizations, including financial institutions.
The Call Center Agent – NADRA job is a promising role for individuals seeking customer service and support positions within a respected government authority. It combines citizen interaction, process documentation, and professional communication — skills that are highly valued in bank‑related service and risk support roles.
